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    Don't fly THAI if you are Thai!!

    My goodness! Being a Thai on Thai Airways International (TG), with a business class ticket, was certainly not enough to warrant any business class service by the TG staff at the Business check-in facility in Bangkok International Airport. Had I not witnessed a disparity in the treatment of business class passengers, I would not have had to invest the time to write this review. Please allow me to explain.

    As I arrived at the counter, I was flanked by two members of the TG check-in staff who treated the passengers they were helping with remarkable professionalism. In fact, each invited their clients to sit comfortably as they awaited the completion of the check-in process. In stark contrast, I failed to receive even the slightest welcoming breeze from my representative; it was as if this staff member had slept badly the night before and decided to take her frustration out on me.

    As I waited for her to recognize my presence, she made absolutely no eye contact, instead giving me just the briefest glance. She offered no smile and no “Welcome. May I help you” or “Sawasdee Kha.”  Despite the fact that Bangkok International Airport provides two seats in front of the check-in counter for Business Class passengers, my representative never invited me to “Please have a seat.” When the awkward check-in process was complete, she did not say thank you (Khob Khun Kha) in either Thai or English, and she gave me no additional information about the TG lounge. When I demanded to speak with her supervisor, she simply alerted her colleague from a nearby check-in counter.

    You may consider that I am somehow too sensitive about what happened. On the other hand, how would you feel having your passport, boarding card, and lounge invitation thrown at you, in public, by a staff member who works for the “No. 1 ranking in First and Business Class of the year 2009?” Even though this information appeared online (http://www.prthaiairways.com/thaiair_4p/front/news_detail.php?lg=en&dng=296), it seemed as though the claim was more of an April fool’s joke.

    I believe that I was upset the most by the fact that the representative did not accept responsibility for any of her wrongdoings. Even though she refused to give me her name, the information that appears on my boarding pass may help: “BKKAEW” for flight TG624 on April 20, 2009, and my SEQ No. is “37.”

    Overall, I still enjoy the service provided by TG although I have lived in Europe more than half my life. Nevertheless, the representative who served me clearly does not care about the organization. She seemed unfazed by what took place and likely felt confident that nothing would happen as a result. To the contrary, I believe she deserves a public reprimand that would bring her down to Earth again—and may even help make her an exemplary TG employee.

    Au revoir TG!!

    จากคุณ : Psychiatrist - [ วันคุ้มครองโลก 02:54:23 ]

 
 

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