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CX ฮ่องกงตอบกลับมาแล้วครับ ตามนี้คับ
Dear Mr xxxxx
Thank you for your letter dated 7 December 2010.
We are sorry to learn that due to overbooking of flight CX709, you and
your travel companions could not be issued a boarding pass right away
and we hope you will accept our sincere apologies for any inconvenience
you may have been caused. At Cathay Pacific we constantly strive to
deliver the highest levels of service at all times and we deeply regret
any poor impression created on this occasion.
Over the years, airlines have acquired a working experience in
estimating ?no-show? ratios ? that is, the percentage of passengers who
will not turn up for any given flight. This percentage will vary
depending on the time of year or day of the week, and all manners of
other factors that come into play. In order to ensure that the maximum
number of passengers wishing to travel is accommodated, all airlines
therefore overbook a certain number of seats. Regrettably, there are
occasions when our estimates do not hold true, and, as a result of
overbooking, our staff may have to look for volunteers to be transferred
to another flight, if need be. Passengers may be asked to come back to
the check-in counter at a certain time to find the arrangement, and
eventually, they may or may not be required to transfer to another
flight.
Whilst we are pleased that in this instance you could finally be
accepted on your original flight, we are concerned if the whole
situation was not handled with a greater degree of understanding and any
distress caused is much regretted. We would like to assure you that we
will closely monitor the factors that may give rise to the sort of
problem you encountered, and will make extensive efforts to avoid the
occurrence of such situations in the future. Please rest assured your
comments will be forwarded to the attention of the relevant department
for remedial action.
Mr xxxxx, we would like to take this opportunity to thank you for
choosing to fly with us and we hope this experience will not deter you
in traveling with us.
Yours sincerely,
Cheryl Rego
Customer Relations
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13 ธ.ค. 53 11:11:24
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