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สวัสดีครับ คุณ duplicate : เพื่อนผมได้แรงฮึกเฮิม มาเขียนเมล์ ทวงค่าจอดรถแล้วครับ
รอดูผลอีกทีว่า ทาง Budget Campers จะว่าไง ส่วนเรื่องรายละเอียด วันเวลาที่ถ่ายรูป ผมคิดว่าเค้าน่าจะเช็คได้ เพื่อนผมเลยระบุไปแล้วว่าให้เค้าเช็คเอง จากไฟล์รูปที่แนบไป
เอาเมล์มาให้ดูเล่นๆครับ รอว่าทางนั้นจะตอบมาว่าไง :)
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Dear Trudy,
Thank you for your e-mail which makes us feel we have been cheated by Budget Campers.
If your answer turns out like this, why do you keep us wait so long from 19 April to 28 April? If you intend not to keep your own word, do not try accusing us by turn black into white because the truth is always the truth.
Dave at Stewart Motors was very kind. He took care of us even it was after 5 p.m. and his working hour for that day was ended. He actually said he was pretty sure that he had the part required., but he did not tell us how long would it take. This repair has taken less than two hours to complete. was not what he said to us. He might say this after talked to you, but not to us.
And if it really took less than two hours to complete., dont you think our time is precious. Why do we have to wait from the evening of 12 April to the late morning of 13 April according to your vans condition problem? You said like our time means nothing to you, this is quite a heartless approach for the solution of the problem that we did not do it.
About van replacement, if you were us, would you rely on the van that caused you a trouble once? We are just tourists and all we need is a safe vehicle, not the one that we hire to fix according to the vehicles age. Even the old age vehicle can work well if you have a good maintenance, right? We need a confidence that the problem would not happen again, so we asked for the replacement. This is what we have already explained to you for several times and hope you understand.
We know you do not want this to happen, and so do we. We have only 6 days in New Zealand, so we would like to have a good experience.
The reason that you could not collect the vehicle on the day we quit the hire because you could not contact us is weird. The key was at the vehicle all the time on the place I show you by the picture. You can see the time and date on the properties of the picture file. (If you do not know how to, please tell us, we will capture it for you.) There was no reason for us to go back and forth keeping your key while we were in a hurry to move to the other places. We are just tourists; our aim is to travel, so we are not that complicated.
After we quit the hire and tried by ourselves without any help to find a new rental car, we moved our belongings from your van and left Queenstown Airport. If you did not believe us, you can ask Queenstown Airport for their CCTV which would record everything.
In case you could not contact us, I have already explained. What would you do if we had no phone with us? We are not the residents, if we did not have New Zealand phone number, how could you reach us? As I told you, we did not know how to reach the message box which has to register first. Please remember, do not expect that all the tourists can do that.
Most of all, we tried to call you back to give the information about the key, you remember that?
Here I attach the call track we try to reach you for the evidence and also the hire document from the other car rental company that you will see the time we start hiring.
You said your staff was not able to go back out there that day and being closed for the weekend the vehicle was not moved until the following week., is that our fault? We do not think so, dear Trudy. Please do not push your staffs problem to us.
We know that you have to protect the benefit of your company and you can say everything to reduce your disadvantages. But you know the good business will never run well without honesty.
Best Regards,
XXXXXXX
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วันแรงงาน 55 22:37:56
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มีประสบการณ์ เช่ารถบ้าน Campervan เที่ยวเกาะใต้ นิวซีแลนด์ แล้วรถเสีย มาเล่าให้ฟังครับ
