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ความคิดเห็นที่ 1 |
The story occured when I visited Paris in November last year. As usual, I called PH boutique to make advanced order, such that it would be more convenient for me to pick up the pastries anytime....(There are always troop of people waiting eagerly in front of boutique like the they distribute hundred-Euros notes for free). My order contained 8 items and the sales person confirmed me that I could pick up at the boutique anytime.
On the last day, few hours before I had to go back to England, I went to PH boutique to pick up my order. One sales person informed me that one of my order, Vanilla cake, was out of stock; thus I took another cake. Then I paid my order and ran to Gare du Nord, but I had to be very careful to carry these delicated pastries back, especially the macarons.
The journey back to my home in England was fine. Once I closed my door, I was so excited to open the pastry boxes. Then it was the time I realised that I was charged for vanilla cake, that I already cancelled. Witout any hope , I wrote e-mail to PH customer service and explained the purpose of this letter that it was for the PH's service improvement. The next day, I got the prompt reply with the apolopy from PH. The manager offered to refund the money back to my card. I was hesitated to this offer. It was not worth for the fee charged from the credit card, I then replied back politely and confirmed the purpose of my previous letter.
I did not get the reply back after that, and I thought thing was over. Surprisingly, I got mail from PH manager. He apologise for his late reply and informed me that the vanilla cake was back to PH regular menu. He offered to send the Vanilla cake, my favourite , and few macarons and chocolates as New Year present.
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Minnie the Pooh   
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12 ม.ค. 53 00:26:14
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