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จดหมายชี้แจงจากทางห้องอาหารส่งมาแล้วครับ
Dear Khun XXX,
Firstly I would like to apologize for the service being provided on the particular Sunday Brunch. I sincerely appreciate your comments on the service and totally understand the dissatisfaction you had on the 26th Sunday Brunch. I had always considered the all guest comment is very important and valued the most in order for the establishment to move forward as a Five Star Establishment and meet guest expectation.
In regards to the Lobster shortage, I could only apologize for the misfortune of the brunch. As per your comment we did prepare for a total of 110 guests. But as the booking still picked up and the covers were still able to be accommodated we receive those bookings until late 12 noon. However, as there were lots of people waiting for the brunch to be open from 11:30 am Voila need to open its doors to the guest from 11:45 am. With restaurant be full within 12:30 pm, the Lobster queue had gone long and the Chef had tried their best to keep the order flowing. By 1:30 pm it was clear that the Lobster was out of order with the restaurant fully packed with 132 guests. In total we had reach our maximum capacity and finish our entire par of Lobster on Sunday at 80 Kgs.
I sincerely apologize for the incident and as a gesture of goodwill would like to invite you and one of your friend to our next Sunday Brunch. In regards to the service we will surely fix our operation team and get the service team to serve the a la minute cooking correctly to each table.
I assure you that this time we will make sure to give you professional service and will not disappoint you again.
Thank you for your comment and very warm regards,
| จากคุณ |
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cts64 
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| เขียนเมื่อ |
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28 ส.ค. 55 14:24:25
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รายงานสดจากห้องอาหารVoila โรงแรมSofitel Sukhumvit [ย้ายจาก : อาหารการกิน]
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