ความคิดเห็นที่ 6
Thank you for the conversation yesterday. As promised, here is my written complaint.
I was told on Mon. 31/7 while visiting California Wow Women Club at sukhumvit Soi 31 that any current member is welcome to bring friends to visit and enjoy a one month free trial. Being a member, I did ask how many friends I can bring. The answer was unlimited. So I sent an email to all female colleagues at the office introducing them. One contacted me, Ms. Wannaporn asking me to bring her to the club Tuesday lunch time.
Yesterday (Tue. 01/08) at 12.00 hrs I met Ms. Wannaporn and discovered that another 8 colleagues were really interested. So we all went together. At that moment, it crossed my mind that actually it would have been better to make an appointment but it was too late so we just went on for a visit.
I first contacted the Reception Counter at ground floor indicating that I brought friends to enjoy the one month free trial introduction. Does it really exist? The answer was 'yes sure. Please contact the 3rd floor counter'. And so we did. At the 3rd floor counter, I asked the same question and got the same affirmative answer. As I had no appointment and the sales lady who sold me my membership had resigned as I was told, an employee named Ms. Nuch was assigned to take care of us. Ms. Nuch did an excellent job. She was very cheerful, friendly and impressive also she understood that we had limited time during our lunch break so she gave a quick introduction, collected our names and mobile phone numbers and proceeded it quickly on to the point that she was about to get us the Guest Passes. Then another employee (later I learned that her name was Ms. Sai) approached us speaking to us bluntly that;
- who is the current member? - I raised my hand - who are interested in applying membership - no response - then she said 'the one month free trial promotion does not exist' - the best she could provide us was a 5 day time limited passes - and finally we can just go
None of us wanted to have the 5 day time limited passes because it would not be practical for us so we proceeded to the exit while Ms. Sai was standing there repeatedly saying one Thai word (เชิญค่ะ เชิญ ... เชิญเลยค่ะ เชิญ ...เชิญค่ะเเชิญ) urging us to leave. When I was about to step out of the area, Ms. Sai still unnecessarily repeated those same words, I could not help turning around to ask her why she repeated these words? Did she mean to chase us away? She was in silence. I repeated my question. She said 'no'.
This was the moment I learned her name and her job title of 'Team Manager'. I asked her to apologise for the fact that her team gave us the wrong information. She said sorry. I asked to see Mr. Marc Saab. She said he was not in. I mentioned that I would report to him about how Ms. Sai treated me and the whole group. She said you are welcome. I was stunned to find such a disinterest in here response to the whole issue where one current customer and 9 other potential customers were leaving with a feeling of disgust.
On my way out, I let the group go and I myself approached the General Manager Ms. Tik Pornprapa filing a verbal complaint. Ms. Tik apologised and gave me 10 of her name cards which are valid as a one month free trial pass. I did try to distribute them to my colleagues but none of them wanted to accept it after this episode. In fact their response was unanimously expressed that they don’t want to have anything to do with California Wow anymore.
Of the 9 colleagues who went with me today, one of them is a Platinum member of California Wow which does not include the Wow Women club so she intended to inspect if it would be worthwhile to upgrade her membership. Another one is a member of California Wow Silom, her membership will reach 12 months in September, she also would like to see if she should move to the club 31. Yet another one is a member of California Wow at Siam Paragon, she also wanted to see if she should change her member status so she can utilize the club 31 as well. Another two are member of Fitness First at Bio House and True Fitness Asoke. And another one who has been doing yoga at Sukhumvit Soi 63 for more than 6 months.
The whole point here is that the whole group felt that they were chased away, including me in fact. I am now selling my membership at loss, not wanting to have anything to do with Ms. Sai ever again.
The above was experienced by 10 of us but only I spoke out about how we were being treated. However all of us were amazed that an employee like Ms. Sai stands a place in such a leading organisation like California Wow, allowing her to upset customers in this way.
I am an Assistant to the CEO. I know how crucial it is to receive feedback, especially the less positive ones, that is why I am writing to you. *************************** และ GM ของเขาตอบว่า
Do you still have the 10 one-month passes to California WOW Women? I do not understand how Sine could have been rude. I went through her file and have only found strong member compliments and thank you's about her work. I do not understand how this came to pass. I would like to set up a corporate membership for SIG Combibloc Ltd. I would like all of you to exercise at our gym and be apart of this new concept of WOW Women Yoga.
Our company is growing much faster than you can imagine Kuhn Waraporn and we have some very powerful and well known people supporting us. Our goal in Thailand is not to upset anyone, but to give everyone the opportunity to change their lives through fitness. Fitness helps the world in many ways other than health. It also creates a positive attitude and helps with the growth of the economy. With stronger more positive people comes a stronger and more positive economy. California WOW is a great company. I apologize on behalf and would appreciate no remorse towards our initiative to change people for the better.
Please remember that we have the best and most awesome health fitness centers in Asia and are doing our best to ensure everyone is happy. Unfortunately we live in a world where this is very difficult to imagine, but we can and will do our very best to please everyone.
My question to you Kuhn Waraporn is, "How can I make you and your colleagues believe me? Would you like to be a member at Califonia WOW Women?"
If you wish to try it you may do so, but remember that it will be our classiest gym considering it is strictly for women. This club will be for all Thai women, but will have a limitation as to the number of women joining. I hope you will be a part of it. I know you will hear nothing but good things about the gym. When I was there no one complained about my counselors. In fact, most women enjoyed their company. Perhaps you did not like Sine, but many others do. I would like to assign another counselor to you. Will you allow this to be possible please? Let us rectify this incident and bring its drama to end so that we can all be happy.
Respectfully,
************ เป็นงัยล่ะ .. เสียเวลาเปล่าจริงๆ ก็เลยต้องมาขยายความต่อให้เพื่อนๆ รับรู้โดยทั่วกัน
จากคุณ :
Iko Iko
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5 ส.ค. 49 20:42:08
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