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นี่คือความคิดเห็นจากทางเมืองนอกนะครับ จากการส่ง mail ไปสอบถาม
อาจจะไม่ได้เรือ่งมากมายนัก แต่ก็เห็นในเรือ่งของควารวดเร็วในการรับทราบและแจ้งกลับลูกค้า
From: <crcfmc@ford.com>
Date: 2012/9/6
Subject: Ford Motor Company
Hi Monchai,
This is Dan from Ford's Customer Relationship Center (CRC). I received your email regarding the concern on your Ford Ranger. It is my pleasure to be directing you to the proper department.
I am sorry to hear about the issues that you are having with the shaft on your vehicle and the experience that you had with the CRC of Thailand. I understand the inconvenience that this situation might have caused you.
However, please understand that the Ford CRC is primarily intended for our North American customers. With that being said, please contact the CRC of Thailand as they are more familiar with the resources in your area. You may reach them through any of the following:
Address:
Ford Thailand, Lake Rajada Tower,
Khet Klongtoey, Bangkok L5S 1N1,
Thailand
Public Telephone Number:
+66-2-6864000
Website:
http://www.ford.co.th
Thank you for contacting Ford Motor Company.
Sincerely,
Dan
Customer Relationship Center
Ford Motor Company
Ford Confidentiality:
--------------------
For security reasons, please do not submit any sensitive personally identifiable information, such as credit card numbers, driver license number, SSN, DOB, etc. Thank you.
[THREAD ID:1-6CUN2C]
-----Original Message-----
From: pukelook@gmail.com
Sent: 9/5/2012 10:01:29 AM
To: <crcfmc@ford.com>
Subject: Other
Ford Motor Company
Main Topic: Other
Email Questions: Dear Ford USA,I am a customer who purchased Ford Ranger DBL 2.2L XL T HR from your dealer in Thailand on March, 2012. Last July 27, 2012, I had drove the car with normally condition, the shaft was damaged because the nut that fasten between support and shaft had lost. It is very dangerous if I drive with speed more than 90 kph. My English is not so good. Therefore, I would like you see the follow link about the shaft damaged. http://www.pantip.com/cafe/ratchada/topic/V12572758/V12572758.htmlhttps://www.facebook.com/MahanakornAutomobileColtdhttps://skydrive.live.com/?cid=143fe73017650370#!/view.aspx?cid=143FE73017650370&resid=143FE73017650370%214031&app=WordAfter occurence, Ford Thailand supporting team came and pulled my car to their branch. They told, they will give the opinion by 5 days. On due date, the technical team told, they have no equipment to fixed this problem. They give the alternate that they will provide stud and told customer should find the garage by myself to fixed this problem.I am not agree with their opinion because I just purchased my car only 5 months, the warranty is covered.Therefore, I would like to consult with Ford USA about this problem and would like to know the best solution that Ford can fixed it. For my requirement, I would like to get the new car because I cannot believe in your car and product quality control department.Please you help me to fixed this problem because Ford Thailand have no responsibility and they are not professional.PS. Please you reply and contract me via e-mail: pukelook@gmail.comThank you very much in advance.Best Reagards,Monchai K.PS. my e-mail is not match with the topic because Thai VIN cannot entry.
Owner First Name: Monchai
Owner Last Name: Kongpukdee
Owner Email Address: ....
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11 ก.ย. 55 22:56:54
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ภาค 2 FORD RANGER T6 เพลาขับหลุด !!!!!!!!!!
